Refund policy

MOLLYNISTA Return and Refund Policy

At MOLLYNISTA, we are dedicated to providing you with high-quality fashion products. If you are not completely satisfied with your purchase, our return and refund policy is designed to assist you.

1. Return Eligibility

• Time Frame: You may return items within 14 days from the date of delivery.

• Condition: Items must be unused, unworn, unwashed, and in their original condition with all tags attached.

• Video Evidence: For defective items, you must provide an unboxing video as evidence to be eligible for a return.

• Non-returnable Items: Sale items are final and are not eligible for return or refund.

2. Return Process

• Step 1: Contact us at shopify@mollynista.com to initiate a return. Please include your order number, the reason for the return, and an unboxing video if applicable.

• Step 2: Once your return is approved, you will receive instructions on how to proceed with the return.

• Step 3: Pack the item(s) securely in the original packaging, if possible, and include your return authorization details.

• Step 4: Ship the item(s) back to the following address:

MOLLYNISTA

Attn: Ms. Ngoc

Phone: 0792370246

341 Vo Van Tan

Ward 5, District 3

Ho Chi Minh City

Vietnam

Please note that the return shipping fee is your responsibility.

3. Refunds

• Processing Time: Once we receive and inspect your returned item(s), we will notify you of the status of your refund. Please allow 7-10 business days for processing.

• Refund Method: Refunds will be issued to the original payment method used during the purchase.

• Shipping Costs: Original shipping costs are non-refundable. Return shipping costs will also be deducted from your refund unless the return is due to a defective item with proper video evidence.

4. Exchanges

• Exchange Eligibility: You may exchange items within 14 days of delivery.

• Shipping Costs: The shipping fee for exchanges will be covered by you both ways (to and from MOLLYNISTA).

5. Defective Items

• If you receive a defective item, please contact us immediately at shopify@mollynista.com with your unboxing video. We will provide instructions on how to return the item and will issue a replacement or refund once the defect is confirmed.

6. Final Sale Items

• Items marked as “Final Sale” are not eligible for return, refund, or exchange.

7. Contact Us

• For any questions or concerns regarding your return or refund, please reach out to our customer service team at shopify@mollynista.com.