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如果您有优质的产品正在制作或希望与我们合作，请联系我们。
地址
7895 Piermont Dr NE Albuquerque, NM 198866, 查看我们的门店
信息
+391 (0)35 2568 4593
hello@domain.com
社交媒体
我们开业了
我们的商店已重新开放，欢迎购物和换货
每天上午11点至晚上7点营业
如果您有优质的产品正在制作或希望与我们合作，请联系我们。
7895 Piermont Dr NE Albuquerque, NM 198866, 查看我们的门店
+391 (0)35 2568 4593
hello@domain.com
我们的商店已重新开放，欢迎购物和换货
每天上午11点至晚上7点营业
At MOLLYNISTA, every garment is produced in limited quantities and carefully inspected before shipment to ensure it meets our quality standards.
As a general policy, we do not offer refunds. However, eligible items may be exchanged under the conditions outlined below.
To allow us to investigate any issue promptly, all exchange requests must be submitted within 72 hours from the time your shipment is marked as Delivered by the courier. Requests received after this timeframe cannot be accepted.
We will gladly arrange an exchange if:
Please note:
To qualify for an exchange, the item must:
If you are reporting a product defect, you must also provide:
MOLLYNISTA reserves the right to decline claims where sufficient evidence cannot be provided.
Step 1
Contact our Customer Care team and provide:
Contact: customer@mollynista.com
Whatsapp: +84902986426
Step 2
Our team will review your request and provide return instructions if your exchange is approved.
Step 3
Ship the item back within 5 days after receiving our return authorization.
Step 4
Once the returned item arrives, our quality control team will inspect it to verify that it meets the exchange requirements.
Step 5
After approval, your replacement item will be prepared and dispatched.
If the exchange is required due to a manufacturing defect or an error on our part, MOLLYNISTA will cover the shipping costs for both directions.
For size exchanges or any exchange requested for personal preference, customers are responsible for all shipping charges, customs duties, import taxes, and any related fees.
Please note that exchange shipping fees are calculated using the courier’s current rates at the time of processing and may differ from the shipping fee paid when the original order was placed.
Products purchased during promotional campaigns, clearance events, or using discount codes are considered Final Sale and are not eligible for return or exchange.
Exchange requests are generally completed within 10–20 business days after the returned item has been received and approved. Delivery times for the replacement item will vary depending on the destination and shipping carrier.
Read our full policy here:
退款政策